Vacancies at Clark IT

Vacancies at Clark Integrated Technologies

Looking for the next step in your IT career?

We like building strong, dynamic, confident people, and our aim is to have happy and productive staff.

CIT core values

  1. Provide a great work environment, treating each other with integrity, trust and respect.
  2. Apply the highest standards of excellence in delivering service and working with our clients.
  3. Commit to investing in young people, harnessing their strengths for our future.
  4. Contribute positively to our local economy and our environment.
  5. Recognise that growth and opportunities are essential to our continued future success.

 

Current Vacancies


Job Title: IT Support Engineer
Compensation: DoE
Reports to: Operations Director
Department: Support

Job Description:

The IT Support Engineer role is responsible for providing a high standard of support either remotely or performing onsite remediation and project work for our Clients. You will fix what you can and escalate more complex issues to the relevant support channels within CiT.

Working in a fast paced environment where no day is the same, the ideal candidate will have 2 years’ experience working in IT with the ability to build key internal and external relationships.

Basic functions:

  • Providing Support remotely and onsite when required
  • Taking ownership of users’ issues and identifying appropriate solutions to resolve service incidents and requests
  • Providing users with regular communication on the progress of investigations and planned solutions
  • Working closely with the support team, ensuring assigned calls are responded to, diagnosed and revolved swiftly
  • Assist support teams with incident resolution for any onsite devices
  • Creating standard documentation on problem resolution, fixes and updating the technical knowledge base
  • Keep up to date on new technology trends
  • Providing assistance to Service Desk Team Leader

Additional Duties and Responsibilities:

  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in ConnectWise as they occur.
  • Communicate with clients through email, written proposal and company telecoms.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Enter all work as activities or service tickets in ConnectWise.

Knowledge, Skills, and/or Abilities Required:

  • Experience in deskside support or other user support functions
  • In-depth hands on “problem solving” expertise in desktop hardware, operating systems and software packages
  • A good working knowledge of a wide variety of ICT hardware e.g desktops, laptops, tablets and other
  • peripheral devices. 
  • A good understanding of structured cabling including ability to install
  • To provide support for smartphones, iPads, iPhones
  • Microsoft Windows Desktop Operating Systems
  • Microsoft Office and Office 365
  • Patch Management
  • Anti-Virus Management
  • Virus / Malware Disinfection
  • Active Directory / Exchange:  Add/Remove Changes
  • Server Backup Configuration and Management
  • DHCP
  • DNS (Local)
  • Microsoft Windows Server
  • Microsoft Exchange Server
  • Microsoft Active Directory, configuration
  • Server Technologies:  Performance, stability and security analysis, troubleshooting
  • SSL Certificate Management
  • Experience of networking - TCP/IP, DHCP, DNS, LAN, WAN, RFC ranges

Educational/Vocational/Previous Experience Recommendations:

  • Microsoft and / or Cisco qualifications desirable
  • Structured cabling qualification

Benefits:

  • Competitive salary based on experience and qualifications.
  • Health, vision, and dental benefits included.
  • Company Pension scheme
  • Performance based incentives.
  • Full on the job training & support.
  • Fun working environment and culture.
  • Great opportunity for advancement.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job.  Other duties may be assigned as needed.

Apply Now  Download Job Description


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If we do not have any current opportunities that match your requirements, please do email your CV in confidence to